Cookie Policy

Last updated: July 20, 2026

1. About This Policy

This Cookie Policy applies to the website guzmansigomez.com operated by Guzman y Gomez (referred to throughout this document as "we," "us," or "our"). This policy explains what cookies are, how we use them, your choices regarding cookies, and further information about cookies.

We are committed to being transparent about the technologies we use. This Cookie Policy should be read alongside our Privacy Policy, which provides further information about how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about our use of cookies, please contact us using the details provided at the end of this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your computer, tablet, mobile phone, or other device when you visit a website. Cookies are widely used by website operators to make their websites work efficiently, to improve user experience, and to provide reporting information.

Cookies set by the website you are visiting are called first-party cookies. Cookies set by parties other than the website owner are called third-party cookies. Third-party cookies enable third-party features or functionality to be provided on or through a website, such as advertising, interactive content, and analytics. The parties that set these third-party cookies can recognise your device both when it visits the website in question and when it visits certain other websites.

2.1 How Do Cookies Work?

When you visit our website, our web server sends a cookie to your browser, which stores it as a small file on your device. The next time you visit our website, your browser sends the cookie back to the server, allowing us to recognise your device and recall your preferences. Cookies do not typically contain personal information such as your name or email address, although they may be linked to personal information we hold about you if you have provided that information to us.

2.2 Session Cookies vs. Persistent Cookies

• Session cookies are temporary and are deleted from your device once you close your browser. They are used to keep track of your movements from page to page during a single browsing session.
• Persistent cookies remain on your device for a set period after your browser is closed. They are used to remember your preferences and recognise you when you return to our website.

3. Types of Cookies We Use

We use several categories of cookies on our website. Below is a detailed explanation of each category and the purposes they serve.

3.1 Strictly Necessary / Essential Cookies

These cookies are essential for the operation of our website. They enable core functionality such as page navigation, access to secure areas of the website, and processing of orders. Without these cookies, the website cannot function properly. Because these cookies are strictly necessary to deliver our website services to you, they cannot be disabled.

Essential cookies may be used to:

• Remember items in your cart or order progress
• Maintain your login session if applicable
• Ensure security and detect fraudulent activity
• Balance load across our web servers
• Remember your cookie consent preferences

3.2 Analytics and Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often, how long users spend on each page, and any error messages encountered. All information collected by analytics cookies is aggregated and therefore anonymous — it is used to improve how our website works and to understand user behaviour.

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how users interact with our website. The data generated by these cookies about your use of our website is transmitted to and stored by Google on servers which may be located outside Australia. Google will use this information on our behalf to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage. You can find more information about how Google uses data at https://policies.google.com/privacy.

3.3 Functional Cookies

Functional cookies allow our website to remember choices you make (such as your preferred location, language, or region) and provide enhanced, more personal features. They may also be used to remember changes you have made to text size, fonts, and other customisable parts of the website. The information these cookies collect may be anonymised, and they cannot track your browsing activity on other websites.

Functional cookies may be used to:

• Remember your preferred Guzman y Gomez restaurant location
• Store your menu preferences or dietary filters
• Remember accessibility settings
• Provide live chat or customer support features

3.4 Advertising and Targeting Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They may be used by us or our advertising partners to build a profile of your interests and show you relevant advertisements on other websites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising; however, you may still see generic advertisements.

We may use advertising cookies from platforms including Google Ads and Meta (Facebook/Instagram) to measure the effectiveness of our campaigns and to retarget users who have visited our website.

4. Specific Cookies We Use

The table below lists specific cookies that may be set when you visit guzmansigomez.com, along with their purpose, type, and duration.

Please note that this table may not be exhaustive. As our website evolves, additional cookies may be introduced. We will update this policy accordingly.

5. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website, deliver advertisements, and enable social media sharing functionality. These third parties include but are not limited to:

• Google LLC – for analytics (Google Analytics) and advertising (Google Ads, DoubleClick)
• Meta Platforms Inc. – for social media integration, advertising, and conversion tracking via Facebook Pixel
• Instagram (Meta) – for embedded content and advertising

We do not control these third-party cookies and are not responsible for the privacy practices of these third parties. We encourage you to review the privacy and cookie policies of these third parties directly.

6. Managing and Disabling Cookies

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can exercise your cookie preferences in the following ways:

6.1 Cookie Consent Banner

When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies. You can update your preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

6.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that if you choose to disable cookies, some parts of our website may not function correctly. Below are links to cookie management instructions for the most commonly used browsers:

• Google Chrome: https://support.google.com/chrome/answer/95647
• Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• Apple Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac
• Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge
• Opera: https://help.opera.com/en/latest/web-preferences/

For information about cookies on mobile devices, please refer to the settings of your mobile operating system (iOS or Android).

6.3 Opt-Out Tools Provided by Third Parties

You can also opt out of specific third-party cookies using the tools provided by those companies:

• Google Analytics Opt-Out: You can prevent Google Analytics from collecting data about you by installing the Google Analytics opt-out browser add-on, available at: https://tools.google.com/dlpage/gaoptout
• Google Ads Personalisation: You can opt out of personalised advertising by Google by visiting: https://www.google.com/settings/ads
• Meta (Facebook) Ad Preferences: You can manage your Facebook advertising preferences at: https://www.facebook.com/ads/preferences
• Your Online Choices (Australia): The Australian Digital Advertising Alliance (ADAA) provides an opt-out tool for interest-based advertising at: https://youronlinechoices.com.au
• Network Advertising Initiative (NAI): https://www.networkadvertising.org/managing/opt_out.asp

7. Impact of Disabling Cookies

Please be aware that if you choose to disable or restrict cookies, some features of our website may be unavailable or may not function as intended. Specifically:

• Essential cookies: If you disable essential cookies through your browser settings, our website may not function properly. You may be unable to complete orders, log in to your account, or navigate certain sections of the website.
• Functional cookies: Disabling functional cookies means the website will not remember your preferences (such as your saved restaurant location or dietary filters), and you will need to re-enter these preferences each time you visit.
• Analytics cookies: Disabling analytics cookies prevents us from understanding how you and other visitors use our website, which may limit our ability to improve the user experience over time. Your visit will not be tracked in our analytics reports.
• Advertising cookies: If you disable advertising cookies, you will no longer receive targeted advertising from us on other websites and platforms. You will still see generic advertisements, but they will not be tailored to your interests or past interactions with our website.

8. Do Not Track

Some browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, our website does not respond to DNT signals, as there is no industry-wide standard for how websites should respond to such signals. However, you can use the cookie management tools described above to control how your data is collected and used.

9. Cookies and Children

Our website is not directed at children under the age of 15, and we do not knowingly collect personal information from children through cookies or other tracking technologies. If you are a parent or guardian and believe that your child has provided us with personal information through our website, please contact us using the details below and we will take steps to remove that information.

10. Legal Basis for Using Cookies (Australian Privacy Law)

We collect and process personal information through cookies in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In particular:

• APP 3 requires us to collect personal information only by lawful and fair means and only if it is reasonably necessary for our functions or activities. We collect cookie data only for the legitimate purposes described in this policy.
• APP 5 requires us to notify individuals about the collection of their personal information. This Cookie Policy, together with our Privacy Policy, fulfils that obligation.
• APP 6 restricts our use and disclosure of personal information to the purposes for which it was collected, or purposes that are related to those purposes and that the individual would reasonably expect.

Where cookies involve the processing of personal information (such as IP addresses or device identifiers), we rely on your consent (given through our cookie consent mechanism) for non-essential cookies, and on our legitimate interests for strictly necessary cookies.

11. International Data Transfers

Some of the third-party cookie providers we work with, such as Google and Meta, are based outside of Australia and may process data on servers located in the United States or other countries. By accepting cookies on our website, you acknowledge that your data may be transferred to and stored in countries outside Australia. We take reasonable steps to ensure that our third-party partners maintain appropriate data protection standards consistent with Australian privacy law, including through standard contractual clauses and data processing agreements.

12. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by displaying a notice on our website or by other means.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Your continued use of our website after any changes constitutes your acceptance of the updated Cookie Policy.

13. Contact Us

If you have any questions, concerns, or complaints about this Cookie Policy or our use of cookies, or if you wish to exercise any of your rights under applicable privacy law, please contact us using the details below:

We will endeavour to respond to all enquiries within a reasonable timeframe and, in any case, within 30 days of receipt.

If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

This Cookie Policy was last reviewed and updated on July 20, 2026. It applies to all users visiting guzmansigomez.com from Australia and other jurisdictions.